Telecare service has been down

 

Responders are being asked to check on the welfare of telecare users as a fault means their devices were not operating between 2pm yesterday (Monday 6 February) and 1pm today (Tuesday 7 February). The service is now fully operational.

Around 2,700 people in the county have a telecare device which can be used to alert a responder to an emergency at their home such as a fall or fire.

The equipment is normally linked to a 24 hour monitoring centre where a trained operator will manage an appropriate response. However during the time the service has not been operating telecare users who activated their device will not have received aid.

An urgent multi-agency effort is being made to contact affected families and responders.

Gloucestershire County Council is asking first responders for telecare users to make a welfare check to ensure that they are safe.