Contactless pay comes to Regent Arcade car park next week


Contactless pay is part of a package of improvements coming to the Regent Arcade car park. From next month, visitors to the car park will benefit from an improved range of payment options thanks to new technology. 

The final pieces of equipment will be put in place next week and the car park will then be thoroughly cleaned before the new go-live date of Tuesday 11 September.

Upon entry into the car park, visitors can simply use their contactless debit or credit card and using automatic number plate recognition (ANPR), payment will automatically be taken from the cards as the vehicle leaves the car park. This means that customers will not need to spend time at a payment machine.

Customers wishing to pay by another method can take a ticket upon entry and pay at the end of their stay, using cash and other contactless methods including Apple Pay and Google Pay at the brand new payment machines.

The existing machines will remain in place until the system is live.

In line with other car parks around the borough and following an earlier public consultation, prices will increase slightly when the new service goes live. As part of the changes, there will also be charges for Blue Badge holders. This supports the borough council’s wider ambition of encouraging people to move towards public transport for journeys in and around the town centre, which in turn offers health benefits and improves air quality.

New signage will also be introduced to explain the new system and new charges.

Councillor Andrew McKinlay, cabinet lead for development and safety said: ‘’I am pleased that we have a better solution for customers using Regent Arcade car park, which will now offer a range of easy ways to pay for parking. Whilst we recognise that Blue Badge holders will now be asked to pay, I would urge all customers to consider how they travel around the town centre, with public transport and Shopmobility services offering increased opportunities for people to get into the heart of Cheltenham.’’

From 11 September, Blue Badge holders will be restricted to three hours maximum free parking in all other Cheltenham Borough Council car parks, bringing it line with on-street parking restrictions.


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